Business E-mail Support

Outsourcing E-mail assistance from Insta Connects helps clients to cater to their customers with effective solutions thus strengthening the brand equity.

Our efficient E-mail support solutions help elevate customer experience. With the rise in the use of the Internet and other online social platforms, Our modern day customer has found several channels to understand, discover and put forth his/her issues out there. We have been helping customers, across industries from automobile to accounting, achieve greater agility through transformed and automated customer experiences.. While calls are favoured for concern solving, E-mails also hold a persistent place for a quick one-stop solution. Escalations arise in abundance and are shared over E-mail by the customer demanding expeditious assistance over the same. E-mails are also proved beneficial and are favoured because they act as a transcript source for the customers.

With properly devised processes, Insta Connects ensures that each consumer inquiry received is timely acknowledged with practical clarifications on concerns thus compelling consumers to linger with the brand for longer.

What we offer?

1. Corporate E-mail Management: Optimized E-mail management activities not only aids to solve customer queries but also help to build a better image of a brand in the market
2. Product Support: We believe to offer complete product support to our client’s customer which outlines the minute details along with other mammoth specifications thus aiming at satisfying customer issues & built a trustworthy relationship.
3. E-Mail: A well-structured Email can surely catch eyes with an attractive headline and more lucrative images. However, this cannot be accomplished without expert help and Insta Connects certainly holds the authority.
4. SMS Blast: We provide cost-effective text message i.e SMS solutions to our clients which are indeed capable of delivering extensive outcomes, Thus targeting potential customers with reduced wastage of resources.
5. Web - Form Support: An effective helpdesk ticketing system works on a standard platform for understanding customers and resolving their queries. Working in alignment with each task, one can manage customer interactions easily with us.
6. Ticketing System: with the use of our effective ticket management software, an enterprise can control and manage its team progress in a consistent manner. With proper reports, its easier to identify issues, target them, track the deviation and work in accordance to provide maximum benefits.